This Privacy Policy explains how the 88 EP ("Platform", "We") collects, processes, stores, and protects your personal information ("Personal Data") when you use our services. By registering an account or using any of the services provided by 88 EP, you agree to the practices described in this Privacy Policy.
We are committed to protecting your privacy and ensuring your personal data is handled responsibly, securely, and transparently. If you have any questions, please contact us at support@88ep.net.
01Introduction & Scope of This Policy
This Privacy Policy applies to all users of the platform 88 EP — whether you are a new visitor simply browsing our website, a registered member actively playing Live Casino, slots, Sports Betting, or Lottery, or someone reaching out to our customer support team.
As an online entertainment and betting platform operating in Malaysia, 88 EP are obligated to handle personal data in accordance with rigorous privacy standards. We believe that player trust is our most valuable asset — and that trust starts with how we respect your privacy.
02Personal Data We Collect
88 EP only collects personal data that is strictly necessary to deliver our services safely and effectively. The following are the categories of data we collect:
Personal Identification Information
Your full name, date of birth, identification card number (MyKad), residential address, mobile number, and email address, as provided during registration or account verification.
Financial & Payment Information
Registered payment method details (Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay account numbers, or FPX accounts such as Maybank2u and CIMB Clicks), deposit and withdrawal history, and transaction records in MYR.
Game Activity Data
Casino, slots, jackpot, lottery, virtual sports and Sports Betting history, bets placed, wins and losses, bonuses claimed, and the time and duration of gaming sessions.
Technical & Device Data
IP address, web browser type, device operating system, screen resolution, cookie data, login and logout timestamps, and session information required for account security.
Communication Data
Records of your correspondence with the 88 EP customer support team via live chat or email, including enquiries, complaints, and feedback you have submitted to us.
Behavioural & Preference Data
Pages visited on the platform, most frequently played games, preferred active hours, language preferences, and other account settings that help us personalise your experience.
03How We Use Your Data
88 EP uses the personal data collected solely for the following purposes:
- Account Management: Creating and managing your account, processing registration, verifying your identity and age, and enabling secure login.
- Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, and FPX, as well as withdrawals to your registered payment method — all in MYR.
- Gaming Service Provision: Enables access to all live casino games, slots, jackpot games, lottery, Sports Betting, virtual sports, and other services within the platform 88 EP.
- Security & Fraud Prevention: Detecting, investigating, and preventing fraudulent activity, money laundering, multiple account ownership, and any other misuse of the platform.
- Customer Support: Helping you resolve technical issues, account enquiries, or matters related to deposits and withdrawals.
- Service Communications: Sending important notifications about your account, policy changes, transactions, or relevant security information.
- Marketing (with consent): Sending you information about the latest promotions, bonuses, and offers from 88 EP — only to members who have given their consent to receive marketing communications.
- Responsible Gaming: Monitoring gameplay patterns to identify players who may need support, and ensuring that self-control tools such as deposit limits and self-exclusion function correctly.
- Legal Compliance: Fulfilling applicable legal and regulatory obligations, including anti-money laundering (AML) and know your customer (KYC) requirements.
88 EP will not use your data for any purpose beyond those stated above without notifying you in advance and obtaining your consent where required.
04Data Sharing with Third Parties
88 EP does not sell, rent, or distribute your personal data to third parties for their own marketing purposes — this is our absolute commitment. However, we may share your data in the following limited circumstances:
- Technical Service Providers: Companies that help us operate the platform — including server infrastructure providers, software developers, and payment service providers such as gateways for Touch 'n Go eWallet, GrabPay, DuitNow, and FPX — are bound by strict confidentiality agreements.
- Game Providers: Gaming platforms from Pragmatic Play, PG Soft, Evolution Gaming, NetEnt, Microgaming, and other providers may receive session data necessary for games to function properly — without your full personally identifiable information.
- Authority: Where required by law, a court order, or a directive from a legitimate enforcement agency in Malaysia, we may be required to disclose certain data.
- Fraud Prevention: In cases of suspected serious fraud or money laundering, we may share relevant information with the appropriate authorities for investigation purposes.
All third parties that receive data from 88 EP are bound by data processing agreements that require them to protect your data to the same or a higher standard than we ourselves maintain.
05Data Security — How We Protect Your Information
88 EP continuously invests in security infrastructure to ensure your personal and financial data remains protected at all times. The key security measures we employ include:
- 256-bit SSL Encryption: All communications between your browser and our servers 88 EP protected with 256-bit SSL (Secure Socket Layer) encryption — the same standard used by leading Malaysian banking institutions such as Maybank and CIMB.
- Stored Data Encryption: Sensitive data, including financial details and identification information, is stored in encrypted form in our database. Passwords are stored using one-way hashing that cannot be decrypted.
- Internal Access Controls: Only 88 EP who require data access to carry out their specific duties only are permitted to do so — based on the principle of least privilege.
- Regular Security Audits: Security systems 88 EP is regularly audited by independent security experts to identify and address any vulnerabilities before they can be exploited.
- 24/7 Monitoring: Automated monitoring systems operate around the clock to detect any unusual activity or unauthorised attempts to access your data.
- Two-Factor Authentication: Members are encouraged to enable two-factor authentication for an added layer of security when logging into their 88 EP.
While we take all reasonable steps to protect your data, no online security system is 100% foolproof. You also play a role in keeping your account secure — do not share your password, use a strong password, and contact us immediately if you suspect any unauthorised access.
06Cookies & Tracking Technologies
Platform 88 EP uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions correctly. The following are the types of cookies we use:
| Cookie Types | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for the platform to function — managing login sessions, account security, and the core capabilities of the 88 EP platform. | Session |
| Performance Cookies | Collects anonymous data on how users interact with the platform to help us identify issues and improve the overall experience. | 30 days |
| Functional Cookies | Remembering your preferences — such as language, display settings, and favourite games — to deliver a more personalised experience. | 1 year |
| Security Cookies | Helping to detect fraudulent activity, unauthorised login attempts, and any security threats to your account. | Session |
You can manage or delete cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the platform 88 EP — including the possibility of being unable to log in or make deposits. For the best experience, we recommend allowing essential cookies.
07Your Rights Over Personal Data
As a member of 88 EP, you have the following rights regarding your personal data. To exercise any of these rights, please contact us at support@88ep.net.
| Your Rights | Description |
|---|---|
| Right of Access | You have the right to request and receive a copy of all personal data that 88 EP holds about you, including your transaction history and activity records. |
| Right to Rectification | You have the right to request the correction of any inaccurate or incomplete personal data in your account — such as a misspelled name or outdated contact information. |
| Right to Erasure | Under certain circumstances, you have the right to request the deletion of your personal data. Such requests will be considered subject to any legal record-keeping obligations that are binding on us. |
| Right to Restriction | You may request that we restrict the processing of your data in certain situations — for example, while a dispute about the accuracy of the data or the legitimacy of the processing is being resolved. |
| Right to Object | You have the right to object to the processing of your data for direct marketing purposes. Once your objection is received, we will stop using your data for that purpose. |
| Right to Data Portability | You have the right to receive your personal data in a machine-readable format and to transfer it to another service provider where applicable. |
88 EP will process data rights requests within 30 business days of receipt. For complex requests, this period may be extended, and you will be notified accordingly. No fees are charged for reasonable requests.
08Data Retention Period
88 EP retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable law. Our general data retention guidelines are as follows:
- Active Account Data: For as long as your account remains active and you are using the service 88 EP.
- Financial Transaction Data: A minimum of 7 years from the transaction date, in line with Malaysia's accounting and anti-money laundering legal requirements.
- Customer Support Records: 3 years from the date of last interaction, to assist in resolving any disputes that may arise.
- Gaming Data: 5 years from the date of last activity, in line with compliance and audit requirements.
- Technical & Log Data: 12 months for routine system logs; longer if relevant to an active security investigation.
- After Account Closure: Non-financial personal data will be deleted or anonymised within 90 days of account closure, unless a legal requirement or ongoing investigation necessitates longer retention.
Once the retention period expires, your personal data will be securely deleted or fully anonymised so that it can no longer be linked to you.
09Links to Third-Party Services
Platform 88 EP integrates with a range of third-party services to deliver a complete gaming experience — including payment gateways for Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, and FPX, as well as gaming platforms from providers such as Pragmatic Play, Evolution Gaming, and PG Soft.
Please be aware that when you interact with these third-party services — even within the 88 EP — their own privacy policies may apply to data processed through their systems. For example, when you make a deposit via Touch 'n Go eWallet, 88 EP transmits the necessary transaction details to the relevant gateway to process your payment.
10Children's Privacy
Platform 88 EP is exclusively for individuals aged 18 and above. We do not knowingly collect, process, or store any personal data from individuals under the age of 18.
If we discover that personal data belonging to a minor has been collected through our platform, we will take immediate action to delete that data and close the account in question. If you believe that a child under the age of 18 has registered an account at 88 EP, please notify us immediately at support@88ep.net.
Parents and guardians are advised to monitor their children's online activity and ensure they do not access platforms that are unsuitable for their age, including gambling platforms such as 88 EP.
11Amendments to This Privacy Policy
88 EP reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, legal requirements, or the services we offer. When material changes occur, we will:
- Updating the effective date at the top of this page.
- Displaying a clear notice within the platform regarding the changes.
- Sending email notifications to all registered members when changes significantly affect how we use your data.
We encourage you to review this Privacy Policy page periodically to stay informed about how 88 EP protects your information. Continued use of the platform after changes take effect will be considered your acceptance of the updated Privacy Policy.
12Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or how 88 EP manage your personal data, please contact us via:
- Email: support@88ep.net — please include "Privacy Inquiry" in your email subject line.
- Live Chat: Via the live chat button within the platform 88 EP — available 24 hours a day, 7 days a week.
We are committed to responding to all privacy-related enquiries within 7 business days. For more complex data rights requests, the maximum timeframe is 30 business days.
6 Ways 88 EP Protects the Privacy of Malaysian Players
Privacy is not just a policy document — it is how we build and operate the platform every single day.
256-bit SSL Encryption
Every data exchange between your device and the 88 EP are protected with 256-bit SSL encryption at all times. This means your login credentials, payment data, and game records cannot be intercepted or read by unauthorised parties during transmission.
No Sale of Personal Data
88 EP does not sell, rent, or distribute your personal data to third-party advertisers or data brokers for their commercial purposes. This is a line we have never crossed — regardless of any commercial offers that may arise.
Strict Data Access Controls
Access to member personal data at 88 EP is strictly limited to staff who genuinely need that access to perform their duties. All access is logged and audited. No one may access your data arbitrarily.
Regular Security Audits
Security and privacy systems 88 EP through periodic independent audits. External security experts assess vulnerabilities, test our systems, and verify that our data protection practices meet the latest industry standards.
Minimal Data Collection
88 EP operates on a data minimisation principle — we only collect information that is genuinely necessary to provide our services. No data is collected just "to be safe". If we don't need it, we don't ask for it.
Full Rights for Members
Member 88 EP have full rights over their data — including the right to access, correct, delete, restrict, and port it. All requests are handled seriously within the stipulated timeframe, free of charge, and without unnecessary questions.
Key Highlights of the 88 EP Privacy Policy
Five key things you need to know about how 88 EP handles your privacy.
Your Data Is Never Sold — Not Ever
88 EP does not sell or rent your personal data to any third party for marketing or commercial purposes. Your information is collected solely to provide you with the platform's services.
256-bit SSL Encryption at All Times
All communications and transactions on the platform 88 EP — including deposits via Touch 'n Go, GrabPay, and FPX — are protected with 256-bit SSL encryption operating continuously around the clock.
You Are in Full Control of Your Data
You may request access to, correction of, or deletion of your personal data at any time. Contact support@88ep.net and we will process your request within the stipulated timeframe at no charge.
Opt Out of Marketing at Any Time
If you do not wish to receive marketing communications from 88 EP, you may unsubscribe at any time via the unsubscribe link in any marketing email or by contacting our team directly.
24/7 Privacy Support
For any enquiries or concerns regarding your data privacy at 88 EP, our support team is available 24 hours a day, 7 days a week via live chat or email at support@88ep.net.
Your Digital Privacy Matters — Here's How 88 EP Protects It
We live in an age where personal data is among the most valuable assets a person holds. Every time you register on any online platform, data is shared — your name, phone number, payment details. And a fair question to ask is: what does that platform do with my data? At 88 EP, the answer is straightforward — we use your data for one purpose only: to provide you with the best possible service. Full stop.
When you register an account at 88 EP and start playing — whether it's live casino baccarat, slots from Pragmatic Play, Malaysia Super League Sports Betting, or virtual sports — our platform requires some basic information about you. Not to sell to advertisers. Not to share with third parties without a legitimate reason. But to keep your account secure, process your financial transactions accurately, pay your winnings to the right person, and improve your experience over time based on your preferences.
Technically speaking, 88 EP uses 256-bit SSL encryption for all communications between your device and our servers. This means every time you log in, make a deposit via Touch 'n Go eWallet or GrabPay, or submit a withdrawal request — all of that information is transmitted in encrypted form that cannot be read by any third party who may attempt to intercept it. This is the same standard used by major Malaysian banks such as Maybank and CIMB to protect their customers' banking transactions.
Who can access your data within the platform 88 EP also matters to us. Only staff who genuinely require access for their specific role are permitted — and every instance of access is logged and audited. This means a customer support agent helping you with a deposit issue cannot view your full game history if it is unrelated to that issue. This principle is known as "least privilege" in cybersecurity — and it is the right way to protect your privacy.
From the standpoint of your rights as a member 88 EP, we believe you deserve to know — and fully understand — that you have real control over your data. You can request to view all the data we hold about you. You can request corrections if any information is inaccurate. Under certain circumstances, you can request that we delete your data. And you can opt out of marketing emails from us at any time — simply click the unsubscribe link or contact us directly. No unnecessary questions, no deliberately complicated processes.
Cookies are part of how the platform 88 EP functions — it helps manage your login session, remember your settings, and keep your account secure. There are also functional cookies that help us understand which parts of the platform are used most, so we can keep improving them. You can manage cookies through your web browser settings, but please note that disabling essential cookies may affect core platform functionality such as the ability to log in.
For members who are particular about their financial data — your payment method details at 88 EP whether Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, or FPX is not stored in plain text in our systems. It is stored in encrypted form and used solely to process the transactions you initiate. Our financial transaction records are retained for the period required by Malaysian law, after which they are deleted or anonymised.
We also want to make one thing clear: the 88 EP will never contact you by email, SMS, or WhatsApp to request your account password, full identification card number, or OTP. If you receive any communication claiming to be from 88 EP and asks for that sensitive information, it is a fraudulent attempt. Please disregard it and report it to us immediately at support@88ep.net so we can take action.
In summary, your privacy at 88 EP protected not merely because it is a legal requirement — but because we believe that trust between a platform and its members is the foundation of everything. Without your trust, nothing else matters. So we will continue to work to earn it — through real actions, not just promises written into a policy document.
Related Policies: This Privacy Policy should be read alongside Terms & Conditions and Responsible Gaming Guide 88 EP for a comprehensive overview of how we operate and protect our members' interests.
For any questions, requests, or complaints regarding this Privacy Policy, please contact the privacy team at 88 EP at support@88ep.net. We are committed to responding within 7 business days for general enquiries and 30 business days for more complex data rights requests.